Refund Policy

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Refund Policy

Effective date: October 10, 2026

About Our Digital Products

Products sold on RPH365 SHOP are digital products such as PDF, DOCX, XLSX and ZIP files. Once payment is successful, your products are delivered immediately through a download link sent to your email address and WhatsApp.

General Policy

Because digital products can be downloaded immediately, purchases are generally final. However, we will help in the cases set out below.

Exchanges and Refunds

• Wrong product purchased, and the product you intended is available: we will exchange your order for the correct product. If the prices differ, you pay the difference, or we refund the difference to you.
• Wrong product purchased, and the product you intended is not available: we will refund the full amount paid for the product.
• Duplicate purchase (the same product bought more than once by mistake): we will refund the extra order.
• Damaged or corrupted file that cannot be opened: we will replace the file. If we cannot replace it, we will refund the amount paid for that product.
• Wrong product delivered (the product received is not the one purchased): we will send the correct product. If we cannot, we will refund the amount paid for that product.
• Technical problems on our side that prevent you from accessing the product: we will help resolve them. If they cannot be resolved, we will refund the amount paid for that product.

Not Eligible for Refund

• A change of mind after purchase.
• Dissatisfaction with content that matches the product description.
• Janaan RPH services (all Janaan purchases are final).
• Requests made more than 7 days after the date of purchase.

Conditions

• The processing fee is not refundable. Refunds cover the amount actually paid for the product, after any voucher or discount.
• When an order is refunded or exchanged, download access to the original order will be ended.
• We may reject a request where we find signs of misuse, such as repeated refund requests or extensive downloading before the request.

Claim Period

Any exchange or refund request must be made within 7 days of the date of purchase. Requests made after this period will not be considered.

How to Apply

To request an exchange or refund, please contact us via:

WhatsApp: +60 13-450 0540
Email: [email protected]

Please include the following:

1. Your order number, for example ORD-0012345
2. The email address used for the purchase.
3. The reason for your request, and the name of the product you intended to buy (for wrong purchases).
4. Your full bank account details (account holder name, bank name and account number).
5. Screenshots or other supporting evidence, if any.

We will respond within 1 to 3 working days.

If Your Refund Is Approved

Refunds are made by bank transfer to the account you provided within 7 working days after the request is approved.

Contact Us

For any questions about this policy, please contact us at:

Email: [email protected]